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Provided by the compucert I went in today to get those minor items on my car taken care of: the two pieces of plastic trim behind the windows and the missing clutch pedal. I head out to Sayville Ford at the time I usually head out. It's about 40 miles from my house and took nearly an hour to get there due to traffic.
No line at service. How unusual. I get called up to present my problem and I start telling the gentleman, who then tells me that he'd be happy to schedule an appointment for a tech to have a look.
"Why does a tech need to look at it?" I inquire. "Those are just pieces of body trim!"
"Well, we can't just order the parts, a tech has to evaluate the problem and you need to make an appointment to have a tech take a look," he answered.
"But it took me nearly an hour to get out here, I work in Manhattan," I pleaded. "Can't you just have a look? Trust me, this is nothing that a tech needs to look at."
"Sorry, you need to make an appointment," he said.
I became furious and began to storm off. Then I realized that IT TOOK ME AN HOUR TO GET HERE. I'm taking care of this TODAY!
I go to another service manager. "Please, you have to understand, I only need some parts ordered, there's nothing a tech needs to do on the car. It doesn't need a tranny. It needs some pop on and off trim!"
"Lemme have a look," this other man tells me and he takes off for the lot. I show him the problem. He agrees with me, takes dig pics, and calls FORD to verify if this falls under "bumper to bumper."
An hour later they inform me that FORD won't cover it, but since the dealer said THEY would it'll be taken care of.
Well, that turned out better than it originally seemed it would! So now I only have to wait for them to call me when the parts arrive so I can go back and have them pop them on. Excellent. Soon my car will be "made whole!"
No line at service. How unusual. I get called up to present my problem and I start telling the gentleman, who then tells me that he'd be happy to schedule an appointment for a tech to have a look.
"Why does a tech need to look at it?" I inquire. "Those are just pieces of body trim!"
"Well, we can't just order the parts, a tech has to evaluate the problem and you need to make an appointment to have a tech take a look," he answered.
"But it took me nearly an hour to get out here, I work in Manhattan," I pleaded. "Can't you just have a look? Trust me, this is nothing that a tech needs to look at."
"Sorry, you need to make an appointment," he said.
I became furious and began to storm off. Then I realized that IT TOOK ME AN HOUR TO GET HERE. I'm taking care of this TODAY!
I go to another service manager. "Please, you have to understand, I only need some parts ordered, there's nothing a tech needs to do on the car. It doesn't need a tranny. It needs some pop on and off trim!"
"Lemme have a look," this other man tells me and he takes off for the lot. I show him the problem. He agrees with me, takes dig pics, and calls FORD to verify if this falls under "bumper to bumper."
An hour later they inform me that FORD won't cover it, but since the dealer said THEY would it'll be taken care of.
Well, that turned out better than it originally seemed it would! So now I only have to wait for them to call me when the parts arrive so I can go back and have them pop them on. Excellent. Soon my car will be "made whole!"
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