Monday, December 03, 2007

When clients attack

Last week one day my boss said he was going to step out for a few moments and speak with a client parked in his truck across the street. It was about 4:40 and he had an appointment at 5:00, should she arrive early, give him a call.

A couple minutes later the doorbell rang. Since the receptionist was busy, I answered the door. I saw a woman pulling a baby carriage up the short flight of stairs leading to our lobby. She looked up and yelled, "I have an appointment at 4:50!"

I asked, "With Marty, #1A?"

She closed the gap between the stairs and the door to the office quickly, almost at a charge and and continued to screech, "Do I have an appointment at 4:50 or not!" It was not a question, but a declaration of being obnoxious.

"Marty did say he had an appointment at this time," I answered in a calm and even tone, "he should be back in a few moments."

"Do I or don't I have an appointment?" she shrilled, "Where are the papers for me to sign? Does anyone know anything in this place?"

I was put off by this cunt's nasty mouth so I simply stated, "I don't keep track of Marty's schedule, I'm not a secretary." I turned my back to her and went to my desk, leaving Catherine to deal with his horrible woman.

So the harpy turned her evil attention on my poor secretary by bellowing, "Why is it so hot in here?" It really wasn't, it was a cool day outside and we had the windows open. It was quite comfortable, actually, but if you were having a shit-fit and wearing a long winter coat that was tightly zipped up like this woman you'd probably feel very warm too.

Coolly, Catherine answered, "Must you yell? I'm only a foot away form you."

So, bringing obnoxiousness to new heights, the bitch says in a harsh and loud whisper, "Why is it so hot in here???" After that, the woman let loose an exasperated gasp and went to her child and said, "Do you know what's going on around here? No one else does..." all the while staring Catherine in the face.

"It's too hot in here, I'm waiting outside," the yotch bellowed and prepared to rush off.

At that moment my boss walked in. "We finally meet!" he said in the most welcoming voice. "I'm Marty, and you must me Amy!" She shook her head, no. So the boss continued, "Then you must be Paula." She shook her head no again. "Are you at the right place? This is an accounting firm?" my boss asked softly. The woman looked panicked and turned red in the face. She pulled out her phone and started dialing.

At that moment the bell rang again. A meek man walked in hurriedly into the middle of the maelstrom which is usually my waiting room. "We're here for the signing," he declared.

Baffled, my boss asked, "What signing?"

"I called before, I need a witness and a Notary for some documents," he replied.

At that point we sorted out their papers, signed and Notarized everything and sent them on their way. 20 minutes of chas and rudeness over a Notarial seal. What bullshit.

0 comments: